We expect you’ll love your purchases, but if you don’t, we are happy to offer a refund or exchange.

To be eligible for a return, items must be received by Venroy within 14 days of delivery. Items must be in their original condition with all tags intact, unwashed, and unworn.

Please submit your return via our Returns Portal

We cover the cost of postage on returns only if the item is faulty. Returns due to dissatisfaction or a change of heart will not have postage covered.

For additional information, please call us at +61 489 264 632 or email info@venroy.com.au.

Please submit your return via our Returns Portal

We offer flat rate returns on Australian orders. A pre-paid returns label will be issued for a flat rate of $12.00, which will be deducted from your refund at the time of processing.

If you would prefer to use your own return label, please return to the below address:

Venroy Returns
C/O Plan A Logistics
Unit D1B Campus Business Park
350 Parramatta Road
Homebush, 2140
Australia

Please note, that local post services can take 5–7 business days to return your parcel. At that point of processing, we will confirm its arrival, and your refund, exchange, or store credit will be applied.

We appreciate your patience.

We expect you’ll love your purchases, but if you don’t, we are happy to offer a refund or exchange.

• To be eligible for a return, items must be received by Venroy within 14 days of delivery in their original condition with all tags intact, unwashed, and unworn.
• Online purchases can also be returned in-store, following the same return policy. Find your nearest store here.
• For additional information, please call us at +61 489 264 632 or email info@venroy.com.au

We cannot accept returns or exchanges for items purchased internationally. These must be returned to the country where they were originally purchased. For further information, please call us at +61 489 264 632 or email info@venroy.com.au.

We offer exchanges on returns of full-priced items submitted within 14 days of delivery.

Please submit your exchange via our Returns Portal

We offer flat-rate exchanges on Australian orders. A pre-paid returns label will be issued for a flat rate of $12.00, which will be deducted from your refund at the time of processing.

If you would prefer to use your own return label, please return it to the below address:

Venroy Returns
C/O Plan A Logistics
Unit D1B Campus Business Park
350 Parramatta Road
Homebush, 2140
Australia

Please note, that local post services can take 5–7 business days to return your parcel. At that point of processing, we will confirm its arrival, and your exchange will be processed.

We appreciate your patience.

We recommend instant exchanges for in-demand styles to avoid disappointment. As we cannot reserve stock for standard exchanges, choosing an instant exchange ensures you receive your new item sooner.

Follow these steps in the returns portal and select “instant exchange.” You’ll be prompted to enter your card information, and an exchange order will be created immediately.

A temporary hold for the cost of the new product will be placed on your card. If the return is not completed within the 14-day return window, the total fee will be charged to your card.

• Returns or exchanges of fragrance purchased from Venroy will not be accepted unless such products are deemed to be defective or faulty.

Swimwear: Please wear undergarments when trying on swimwear and do not remove the sanitary protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled or worn.

Eyewear: We are unable to accept returns or exchanges on Oliver Peoples eyewear.

Footwear: Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged. Please try on all footwear on a soft carpeted surface before wear.

Gift Cards: Gift cards are non-redeemable for cash and are not eligible for return.

Sale: All sale items purchased online are final sale and cannot be returned, exchanged, or refunded unless deemed faulty. Once an order is placed, we are unable to make changes or cancellations. If an item is returned, it will be sent back to you at an additional charge. All sale orders will not be accepted in store. Please visit our T&C's pagefor further information.