Concierge

Shipping

Processing Times

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

Orders placed before 10:00 am are dispatched on the same business day, orders placed after this time will be dispatched the following business day.

Services Delivery Cost
Standard Shipping
Nationwide excluding WA 		2–7 Business Days Free Shipping
Express Shipping
Nationwide excluding WA 		2–3 Business Days $12
DHL Express
(Only applicable to Paradiso EDP) 		2–3 Business Days $20
Same Day Delivery Available before 11:00 am AEST (Mon–Fri) From $15.00
3-hour Delivery Available before 2:00 pm AEST (Mon–Fri) From $20.00
Click & Collect
Pick up in-store 		Same Day (10:00am–4:00pm) Free
International Shipping 2–5 Business Days Free express shipping based on thresholds
Concierge

International Shipping

Processing Times

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays. Orders placed before 10:00 am are dispatched on the same business day, orders placed after this time will be dispatched the following business day.

During peak periods and sale orders will be subject to delays.

COUNTRY EXPRESS TRANSIT TIME (BUSINESS DAYS AFTER ORDER SHIPS) EXPRESS SHIPPING FEES DUTY & SALES TAX PRE-PAID EXPRESS RETURNS (SELF POSTAGE OPTION AVAILABLE AT OWN COST)
Canada 2 - 7 $30 Partially included CA$20
China 4 - 8 CN¥100 Included CN¥150
France 3 - 4 €25 Included €10
Hong Kong 1 - 2 HK$220 Included HK$130
Japan 2 - 4 ¥‎4000 Included ¥‎2100
Mexico 3 - 7 Mex$500 Included Mex$270
Netherlands 3 - 4 €20 Included €10
New Zealand 1 - 3 NZ$30 Included $20
Qatar 4 - 5 QR175 Included QR50
Saudi Arabia 3 - 5 SAR150 Included SAR50
Singapore 1 - 2 S$30 Included S$20
Spain 2 - 3 €25 Included €10
Sweden 2 - 3 kr275 Included kr160
Switzerland 2 - 3 CHF20 Included CHF10
Taiwan 3 - 4 NT$700 Not included - payable at checkout NT$490
Thailand 2 - 4 ฿900 Included ฿700
United Arab Emirates 2 -3 AED175 Included AED50
United Kingdom 1 - 2 £25 Included £10
REST OF WORLD Based on location Fees apply Included USD$20 (or local currency equivalent)

Shipping & Delivery

  • Please refer to the international shipping & returns table above for information regarding country-specific shipping fees.
  • All purchase receipts are sent to your email once your order has been processed and paid for. A confirmation email will also be sent once your order has been shipped, containing your Global-e order number. Please use the Global-e Portal to track your order.
  • Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 72 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.
  • You can track your order here.
  • During peak promotional periods, please allow 3+ business days for order dispatch.

Gift Cards

  • Purchases of digital gift cards are not currently supported for international customers.

For additional information, emailinfo@venroy.com.au

Shipping and Same Day

Same Day Delivery

  • Available before 11:00 am AEST Monday to Sunday.
  • Same day delivery is available for selected postcodes in Sydney, Melbourne, and Brisbane.
  • If your order is eligible for Same Day shipping, it will be displayed at checkout.
  • Delivery is before 6:00 pm.
  • Prices start at $15 and are subject to your postcode which will be calculated at checkout.
  • Please make sure you are available to receive your order as we are unable to leave it unattended or at a locker box. There will be an additional charge for redelivery.
  • Same day delivery is unavailable during sale periods.

3-hr Delivery

  • Available before 2:00 pm AEST Monday to Sunday.
  • 3-hour delivery is available for selected postcodes in Sydney, Melbourne, and Brisbane.
  • If your order is eligible for Same Day shipping, it will be displayed at checkout.
  • Delivery is within a 3-hour window starting from 12pm AEST
  • Prices start at $20 and are subject to your postcode which will be calculated at checkout.
  • Please make sure you are available to receive your order as we are unable to leave it unattended or at a locker box. There will be an additional charge for redelivery.
  • 3-hr delivery is unavailable during sale periods.

Click & Collect

If your order is eligible for Click & Collect, the option will be displayed at the first stage of checkout.

  • Orders placed before 4:00 pm can be picked up on the same day. Orders placed after 4:00 pm can be picked up the following day. You’ll be contacted via email when your order is ready for pickup. You can collect your order at your preferred Venroy store.
  • For Click and Collect orders, our store staff will be in touch once your order is ready for collection.
  • We will hold your Click & Collect order for 14 days from the date it is ready for collection. Unfortunately, we cannot extend this timeframe. Please ensure you collect your order on time or contact Customer Care at info@venroy.com.au or call +612 9331 1123 to see if we can assist.
  • Click & Collect is unavailable during sale periods.

Tracking Your Order

Orders are shipped from our warehouse in Homebush, NSW, Australia.

  • Once your order is received you’ll be notified by email.
  • We’ll notify you and provide tracking information when your order is dispatched.
  • We recommend using the Aus Post Calculator for a more specific ETA in domestic locations.
  • For orders sent to WA, we recommend Express Shipping to avoid delays. For updated Australia Post shipping times for WA please see the Australia Post Domestic Delivery Times page.

If you do not receive your tracking details, please contact our team directly at info@venroy.com.au

Paradiso

  • Paradiso orders are dispatched from Sydney via Australia Post Standard or DHL Express.
  • Individual purchases of Paradiso samples (2.5ml) will be shipped via DHL Express at a flat rate of $5 or via Australia Post Standard for $12.
  • Once your order is received you’ll be notified by email.
  • We’ll also notify you and provide tracking information when your order is dispatched.
  • Orders including Venroy ready-to-wear and Paradiso could be split, you will receive tracking information when your order is dispatched.
  • Paradiso is available via click & collect at your preferred Venroy store and Same-Day Delivery.

International Shipping

  • All orders are shipped internationally from Sydney, Australia via DHL Express to all countries excluding Russia, at a flat delivery fee.
  • If you do not live in Australia, please be aware of any import duties and taxes that may be charged on delivery to your country.
  • Duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported.
  • These charges depend on your country’s import legislation and will not be covered by Venroy.

Contact Us

If you’d like to speak with someone at Venroy, please don’t hesitate to get in touch.

Client Services is available Monday to Friday between 9:30am - 6:00pm AEST.

  • Call Us

    Sometimes it’s easier to speak to someone.

    We're available Monday to Friday between 9:30am - 6:00pm AEST on +61 489 264 632.

    Call Now
  • Any Questions

    Need help?

    Feel free to email us at info@venroy.com.au and we’ll get back to you shortly.

    Email Us
  • Live Chat

    Wanting an immediate response?

    We’re online between 9:30am - 6:00pm Monday to Friday AEST.

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